Last Updated: October 2025
At Snugglee®, we aim to deliver your favorite products safely and swiftly right to your doorstep.
This Shipping Policy outlines our delivery process, timelines, and other related details.
1. Order Processing Time
- All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
- During festive seasons or promotional sales, processing may take an extra 1–2 days due to high demand.
Once your order is shipped, you will receive an email or SMS confirmation with your tracking details.
2. Shipping Partners
We ship through reliable and trusted courier partners such as:
🚚 Delhivery, DTDC, BlueDart, India Post, and XpressBees.
Our goal is to ensure timely delivery with safe handling of your products.
3. Estimated Delivery Time
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote / Rural Areas: 7–10 business days
Please note: Delivery times may vary depending on your location, courier service, and external factors (weather, strikes, etc.).
4. Shipping Charges
- Free shipping is available on all prepaid orders above ₹999.
- For orders below ₹999, a nominal delivery fee may apply, which will be displayed at checkout.
- COD (Cash on Delivery) charges, if applicable, will be mentioned separately before payment.
5. Order Tracking
Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp.
You can click the link to check your order’s live status anytime.
If you face issues with tracking, please contact us at support@snugglee.in — we’ll help you right away.
6. International Shipping
Currently, Snugglee® ships only within India.
International shipping options will be available soon — stay tuned for updates.
7. Delays in Delivery
We always strive for on-time delivery.
However, Snugglee® will not be responsible for delays caused by:
- Natural calamities or weather conditions
- Courier or logistics issues
- Incorrect address or unavailability of recipient
If your order is significantly delayed, please contact our support team and we will coordinate with the courier partner for a resolution.
8. Incorrect Address or Failed Delivery
Please ensure your shipping address and contact details are correct at checkout.
If a delivery fails due to an incorrect address or unavailability, re-shipping charges may apply.
9. Damaged Packages
If your order arrives visibly damaged, please refuse to accept the package and contact us immediately.
If you’ve already accepted it, share unboxing photos/videos within 48 hours for verification.
We’ll ensure a quick replacement or refund, as applicable.
10. Contact Us
For any shipping-related questions, you can reach us at:
📍 Snugglee®
Main Store: 214B/1C Karelabagh, Allahabad – 211016
📞 Phone: +91-8287443687
📧 Email: support@snugglee.in
🌐 Website: www.snugglee.in
